Terms & Conditions
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1. Introduction
Welcome to San Antonio Carpet Cleaning (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.sacarpetcleaning.com
and any services provided by us, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, air duct cleaning, dryer vent cleaning, hardwood, tile, vinyl, natural stone, and general floor cleaning (collectively, the “Services”).
By booking our Services, whether online, by phone, or by email, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
2. Services
We provide on-site and off-site cleaning services, including but not limited to:
- Air Duct & Dryer Vent Cleaning
- Carpet & Area Rug Cleaning
- Oriental Rug Cleaning
- Hardwood, Tile, Vinyl & Natural Stone Cleaning
- Upholstery & Microfiber Couch Cleaning
- General Floor Cleaning
All Services are subject to availability and may vary based on location, condition of items, and customer requirements.
3. Bookings & Payments
- Bookings may be made through our website, phone, or email.
- Payment is due upon completion of the Service, unless otherwise agreed.
- We accept cash, credit/debit cards, and online payments.
- In certain cases, we may require an advance deposit or partial payment.
- For approved clients, a payment term of up to 7 days may be granted.
4. Cancellations & Rescheduling
- Customers must notify us of a cancellation at least 2 hours before the scheduled appointment.
- Cancellations made after this period may incur a service charge to cover travel, fuel, and staff wages.
- Rescheduling is permitted with at least 1 hour’s notice before the booking time.
5. Service Limitations & Liability
- While we use professional cleaning techniques and industry-standard products, some stains, odors, or damage may be permanent and beyond our control.
- We do not guarantee complete stain or odor removal in all cases.
- Pre-existing damage, wear and tear, and poor installation may limit results.
- Our liability for any claim is strictly limited to the total amount paid by the customer for the Service.
- We are not liable for indirect, incidental, or consequential damages.
6. Satisfaction Guarantee
Where applicable, we strive to ensure customer satisfaction. If you are unsatisfied, please contact us within 24 hours of service completion, and we will review the concern. Remedies may include re-cleaning specific areas, but refunds are provided at our sole discretion. Some services may not carry any guarantee, depending on the material and condition.
7. Use of Website
- All content, logos, designs, and materials on www.sacarpetcleaning.com are the property of San Antonio Carpet Cleaning or licensed to us.
- You may not copy, reproduce, or distribute our website content without written consent.
- Any reviews, feedback, or user-submitted content may be used by us for promotional or operational purposes.
8. Privacy & Data
We collect and process customer data (such as name, address, email, and phone number) for booking and communication purposes.
- For more information, please see our Privacy Policy.
- We comply with applicable U.S. and Texas privacy laws.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, USA.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in San Antonio, TX.
10. Disclaimers
- Services may be affected by factors beyond our control, such as weather conditions, building access, or customer preparation.
- We reserve the right to refuse service where conditions are hazardous or unsafe for our staff.
- Force majeure: We are not liable for delays or non-performance due to events beyond our reasonable control (e.g., natural disasters, power outages, strikes).
11. Amendments
We may update these Terms at any time. Any changes will be posted on our website, and continued use of our Services after changes constitutes acceptance.
12. Contact Information
For any questions regarding these Terms, please contact us at +1 (726) 210-8405 or book online.